Frequently asked questions
What is the order cut-off time for luvikk?
What is the order cut-off time for luvikk?
The order cut-off time is 5:00 PM (EST). Orders placed after this time will be processed the next business day.
How long does it take for my order to be processed?
How long does it take for my order to be processed?
Orders are processed within 1–2 business days. You will receive a confirmation email once your order has been processed.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery takes 8–10 business days after your order is shipped. Please note, this time frame does not include weekends or public holidays.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase required.
Where do you ship to?
Where do you ship to?
We currently ship within the U.S. only. Unfortunately, we do not offer international shipping at the moment, but we are planning to expand our shipping options in the future.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email within 24 hours. You can use this number to monitor the status of your order.
What should I do if my order is delayed?
What should I do if my order is delayed?
If your order has not arrived within the expected time frame, please allow up to 2 additional days for delivery. If it still hasn’t arrived, please check your tracking number or contact us at support@luvikk.com for further assistance.
What should I do if my order is damaged or incorrect?
What should I do if my order is damaged or incorrect?
If your order arrives damaged or contains incorrect items (e.g., wrong size, color, or product), please take clear photos of the issue and email them, along with a short description, to support@luvikk.com. Our team will work to resolve the problem as quickly as possible.
Can I cancel or change my order after it's been placed?
Can I cancel or change my order after it's been placed?
Once your order has been processed and shipped, we cannot make changes or cancellations. However, if you need assistance or have concerns, please reach out to us as soon as possible, and we’ll do our best to help.